LogMeIn Resolve for a Small Internal IT Team
March 07, 2025

LogMeIn Resolve for a Small Internal IT Team

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Resolve

I use LogMeIn Resolve to assist my end-users remotely and to connect to my organization's virtual environments easily. It allows for me to address problems my user base are encountering more quickly instead of having to walk over to a remote location or get into my server room. I have a user base of over 100 employees, and over 30 servers that I administer.

Pros

  • The helpdesk/ticket management system is customizable and intuitive
  • The dashboards allow for me to quickly get a feel for certain metrics
  • Remote management tools are easy to use

Cons

  • If I had a little more granular control of how email notifications go out, I'd be happier. I submit cases on the behalf of a lot of users so sometimes I get more notifications than I'd like.
  • I'd like if it was possible to assign multiple users to one ticket
  • I'd like an easier way to access or view software inventory, if it could be done automatically would be ideal.
  • LogMeIn has drastically reduced time to resolution
  • It also allows for my team to multi-task, serving as a force multiplier
  • Dashboards allow for me to stay on top of any outstanding updates
The agent console is easy to navigate and use as there are no superfluous or extraneous features that would lead to any user getting "lost in the weeds" so to speak. Every button has a clear and defined purpose, I've never clicked a button expecting a different page to pop up or gotten frustrated looking for a particular feature
LogMeIn Resolve has had a great impact on accountability and tech posture for my organization. It allows for me to easily apprise my team and my managers as to any recurring or trending issues that effect the organization, as well as account for team workload on any given time span.
LogMeIn Resolve represents a distilled and clean RMM and ticket management system. autotask has a lot of great features that might be unnecessary for a smaller organization's internal use. Sometimes a team just needs to get in and have that higher overview without setting up a number of filters and widgets.

Do you think LogMeIn Resolve delivers good value for the price?

Yes

Are you happy with LogMeIn Resolve's feature set?

Yes

Did LogMeIn Resolve live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of LogMeIn Resolve go as expected?

Yes

Would you buy LogMeIn Resolve again?

Yes

LogMeIn Resolve is great for an organization running a small helpdesk, and is affordable to boot. It does practically everything I and my team need it to. But I do think in higher volume organizations such as a managed services provider, that LogMeInResolve may be lacking in features that other RMM suites provide.

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