An Allrounder solution for IT support.
September 30, 2025

An Allrounder solution for IT support.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Resolve

We use LogMeln for remote troubleshooting, IT support, and helpdesk operations across the organization. These applications enable us to quickly connect to user machines without consuming a significant amount of time.

Pros

  • Browser based remote access.
  • Session recording.
  • Mobile support.
  • Simple login process.

Cons

  • Need to improve UI design, difficult for new users.
  • Improve connectivity on a lower Internet speed.
  • Reporting
  • Reduced onsite assistance to the user.
  • Reduced downtime.
  • Improved business continuity.
It's easy to navigate the applications and works for day-to-day operations and support.
Instead of using different tools for chat, voice, and remote, LogMeln has everything that makes support operations work better. They can quickly manage devices and fix the problem. In general, it has improved collaboration and reduced incidents.
LogMeln has one-stop solutions and reduces multiple tool needs. Integrations with 3rd party tools like Teams & Outlook.

Do you think LogMeIn Resolve delivers good value for the price?

Yes

Are you happy with LogMeIn Resolve's feature set?

Yes

Did LogMeIn Resolve live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of LogMeIn Resolve go as expected?

I wasn't involved with the implementation phase

Would you buy LogMeIn Resolve again?

Yes

Using LogMeln, we can quickly connect to users over remote to fix any system or network-related problems without disturbing users' tasks. The application takes a long time to respond when network connectivity is low.

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