Ticket management made easy
October 07, 2025

Ticket management made easy

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Resolve

We used LogMeIn Resolve to track customer tickets and track thru resolution including assigning team members to handle, troubleshoot and resolve

Pros

  • Ticket tracking
  • Customer support
  • Troubleshooting and resolution

Cons

  • LogMeIn Resolve mobile app can be buggy at times on iOS
  • Screen size sometimes appears small, not sure if it’s a bug
  • Better online tutorials for quick training
  • Improved issue resolution time
  • Ability to track tickets is second to none
  • Visibility of team ticket load management allowed for increased efficiency and balanced workflow across team
This is super easy product to use product. Our team adapted to it seamlessly
It allowed us to consolidate multiple ticketing and remote support tools into one, providing our operation with maximum efficiency
It is better in every way. Intuitively designed, great UI, easy to install and go live, great out of box training videos and features are constantly being improved and supported

Do you think LogMeIn Resolve delivers good value for the price?

Yes

Are you happy with LogMeIn Resolve's feature set?

Yes

Did LogMeIn Resolve live up to sales and marketing promises?

Yes

Did implementation of LogMeIn Resolve go as expected?

Yes

Would you buy LogMeIn Resolve again?

Yes

This remote support tool was used by our call management team to track customer issues, debug and resolve. We also used the application to assign workflow amount our support agents. It was easy to implement and get our agents installed and up and running. The UI is intuitive and the off the shelf ability to handle customer issues is unmatched amount tools I’ve encountered in similar teams. When we reported issues we felt they were resolved and the product is often upgraded for free via downloads

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