Item: Looker
Rating: 6
Author: Verified User

Use Cases and Deployment Scope

Looker is used as our main data warehouse and analytics system within our business. It is used across the entire organization and by every department. The business has a lot of data in a lot of different places so we feed a lot of that data into Looker to do segmentation, analysis and reporting throughout the entire business.

Pros and Cons

Segmentation of users when feeding in product usage data.
Segmentation of high value, medium value, and low-value customers based on financial data feeds.
Giving everyone in the organization access to the same data for better collaboration and understanding.

The "looks" can be difficult to create and understand.
Seems to run slow in our environment. Takes a long time to load large data sets.
Could come with more dashboard/graph capabilities depending on which data fields you're using.

Data Integration

I don't have as much experience in this area of Looker management, but our main connection to Looker is through a homegrown system and an integration to Salesforce. The homegrown system connection seems to work very well but the Salesforce connection seems to have a lot of disruptions and causes some issues throughout the business.

Collaboration and Sharing

I am only able to comment on the reports that I build or that others build and put them in shared folders for others to see. For that purpose, it works as well as I think anyone could expect. I don't do scheduling and sending of reports or anything more complicated than just viewing reports/dashboards between team members.

Other Software Used

Marketo, HubSpot, Pendo.io, Appcues

Likelihood to Recommend

Looker seems to be great if you have data from a lot of sources and need to keep it in a single place. However, there seem to be problems when integrating it with Salesforce and sometimes it can be very slow to load. However, if you are just looking for a data warehouse plain and simple, it will do the job.

Good data warehouse, but lacking some benefits

Overall Satisfaction with Looker