Overall Satisfaction with Lucidchart
Our CX team has recently begun using Lucidchart for our customer journey mapping sessions. I know other departments within the organization utilize it as well, but I'm not familiar in what capacity.
In the short amount of time we've utilized it, we found it to be immediately useful in visualizing complex journey maps, making it easier to communicate proposals for change to a broader audience.
In the short amount of time we've utilized it, we found it to be immediately useful in visualizing complex journey maps, making it easier to communicate proposals for change to a broader audience.
- There's a learning curve, but overall it's rather intuitive. I felt confident in building out customer journey maps on Lucidchart after only a few hours of tinkering.
- It's aesthetically pleasing.
- Makes collaborating with others very easy.
- I wish there were more customization options. I've used UXPressia before does offer more in that regard. The options provided via that platform lends itself to be a bit better for presentations.
- We are still in the midst of our first real project where we've utilized Lucidchart, but from a collaborative standpoint, the positives were really immediate.
We haven't utilized any of the integrations available yet.
Do you think Lucid Visual Collaboration Suite delivers good value for the price?
Yes
Are you happy with Lucid Visual Collaboration Suite's feature set?
Yes
Did Lucid Visual Collaboration Suite live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Lucid Visual Collaboration Suite go as expected?
Yes
Would you buy Lucid Visual Collaboration Suite again?
Yes