This is better than Visio and acts as our new whiteboarding tool
July 28, 2021

This is better than Visio and acts as our new whiteboarding tool

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Lucidchart

It takes a bit of time to get a feel for how it works--to find how to zoom in and fix lines, shared vs your own documents, and then someone changes the name of the can get confusing. Takes time to find out how to do bullet test points; I didn't find it easy to find.
Interaction diagrams, logic diagrams, flow charts, and as a virtual white board (replacing something like Google Jamboard). My manager used the product earlier in its life. His comments have gone from "this is actually usable now" to "this is now better than Visio"/"this replaces virtual whiteboards/Jamboard/paper."

The diagrams are for inclusion in customer presentations and proposals.

Lucidchart gets used in virtual design team meetings where the primary technical presenter is using it as a whiteboard.

My only complaint would be trying to deselect something can involve a few too many clicks into the white space of a diagram even though there is a prompt on the screen indicated you can press Esc. I never found it to work in the context being used.
  • Multiple people have worked on the same diagram, live. People have been accidentally modifying the same objects and it seemed to still work out logically.
  • Having arrows and connectors hang together properly as objects are being moved, resized, and even rotated--thats nice.
  • Finding you had a library to make logic diagrams was great. It filled a need.
  • Deselecting something--Esc doesn't always work. Clicking in unused white space works eventually. Just a few too many clicks.
  • When objects are just a bit too close together, you can end up going through too many cycles of clicking and never getting the isolated object you need to change. You end up disassembling part of the diagram to change one thing. Then putting it back together.
  • Zooming in on lines is great to move them but they still can be a pain to get to flow properly for what was intended; you end up creating loops where none were needed.
  • Productivity : Live multi-person work on a diagram.
  • ROI: Shorter time to produce diagrams and better diagrams for proposals and customer presentations. Potential ROI.
  • Being able to work using different devices on the same diagram. We are a diverse group.
I don't think we are far enough along with Lucidchart to make use of these integrations yet. We are a Google, GitHub, AWS, Atlassian shop. So, maybe I'll take a look at how you work with Jira and see. I'd assume this is more about storing PDFs and less about some native format.
I don't think we've had a need to call for support. It is a fairly intuitive product. Our issues are getting more licenses--more us staring at the cost as opposed to any technical issue with the product or how it is supported. It seems to be meeting our needs.

Do you think Lucid Visual Collaboration Suite delivers good value for the price?

Not sure

Are you happy with Lucid Visual Collaboration Suite's feature set?


Did Lucid Visual Collaboration Suite live up to sales and marketing promises?


Did implementation of Lucid Visual Collaboration Suite go as expected?


Would you buy Lucid Visual Collaboration Suite again?


Visio (probably the most comparable product but I have never used the Visio web version), Libreoffice chart (simple charts but obviously meeting a lesser price point; price is important), Jamboard (whiteboard, again, a less costly approach to solve a problem ), Simplemind (can be used for interaction diagrams but obviously more for mind maps)
As said, it's great to replace Visio and great as a high-end whiteboard.

The less appropriate reality is the price. It's a higher price tool and therefore people will be using other tools for non-customer facing diagrams. This is the reality of the product space that it is in.