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LucidChart : great tool for visualizing processes
October 01, 2021

LucidChart : great tool for visualizing processes

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Lucidchart

Super easy to adopt and learn as a new user. You don't need to do any digging to learn the platform. I can confidently assign anyone on the team a new user ID and know they could figure out how to jump in and get working in the tool right away.
Several departments use Lucidchart from time to time, though the most prominent user is our sales organization. We use it to plot out forecasting for the following year, team organization, current and proposed workflows. It's a great way to visualize processes and concepts at a high level.
  • Ease of use
  • Simplicity
  • Ease of adoption for new users
  • Every time you click a document, it takes a moment to open (only approx 2 seconds, but still can seem long)
  • I've heard Whimsical is more aesthetically pleasing
  • No other issues!
  • Creates efficiencies
  • Integrates well across teams
  • Productive for onboarding new employees
We integrate Lucidchart with our Salesforce as well as our Slack, and it makes it easier to connect across teams and let colleagues know when things have been updated or need updating/ input. It creates time-saving efficiencies. I have not yet tried integrating with our GitHub, but I definitely plan to do so.
I have not yet had to use support for Lucidchart. I haven't had any issues which would require me to reach out to customer support. From what I have heard from colleagues, though, the Lucidchart account rep for our company is very helpful and easy to connect with. They have had a positive experience working with our rep.

Do you think Lucidchart delivers good value for the price?

Yes

Are you happy with Lucidchart's feature set?

Yes

Did Lucidchart live up to sales and marketing promises?

Yes

Did implementation of Lucidchart go as expected?

Yes

Would you buy Lucidchart again?

Yes

I prefer the functionality and user experience of Lucidchart over Miro. Lucidchart has more shape options and therefore makes it easier to showcase complex processes. In terms of design aesthetics, I have colleagues who prefer Whimsical. They have told me Whimsical is "prettier" and they enjoy using it for feature updates and roadmaps.
Lucidchart is great for charting out processes and workflows in a very easy-to-understand manner. Great for presenting to management so they can get a high-level understanding in a simple format. We use it to chart out our current state of leads, and it's very easy to shift things around as status changes.