Fantastic tool that makes diagrams and visualizations simple!
October 19, 2021

Fantastic tool that makes diagrams and visualizations simple!

Russell Healey | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Lucidchart

I have never received formal training on the product and was just thrown in at the deep end. I found it quick to learn and extremely intuitive. Feature find is an incredibly useful feature as is the help section, but I found that I got the hang of it by simply using it.
I use Lucidchart to create visualisations of customer journeys across a variety of different channels which ultimately, form part of statements of works. The tool is also used within our implementation team so that they can document the flows that they design with our customers as part of the project cycle. These flows eventually end up with our support team so that they can ultimately, look after what is built. Using Lucidchart means that we don't have to waste time using products that were not designed for diagramming (which was the case before).
  • Diagrams
  • Journey Maps
  • Process Flows
  • Changing multiple labels at once
  • PDF export can be a pain
  • Offline version would be amazing for when traveling on trains or planes
  • Time saving on production of documents
  • Better quality documents
We have only just integrated into our Microsoft 365 instance and so have yet to see any benefits other than SSO
I haven't needed to contact support yet but it seems that contacting them is extremely straightforward.

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The features are similar with Visio being the well known original solution. It does everything that I need it to.
NICE CXone (formerly NICE inContact)
As mentioned, I use it to produce customer journey maps and visualisations of multi channel journeys (IVR Phone Trees, Chat Bot, CRM Lookups etc) and this tool is fantastic for that. It can also be used to collaborate with colleagues when producing complex diagrams such as network infrastructure/API connectivity for example where you need input from more than one person.