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Great for doing all types of diagrams, but proper templates might be hard to find
October 20, 2021

Great for doing all types of diagrams, but proper templates might be hard to find

Jasper Zhang | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Lucidchart

The strength of Lucidchart is also the weakness in my opinion... Lucidchart gives you a lot of options to add a lot of things to your diagrams, but the problem is that the options may overwhelm new users who are looking for very specific things. It definitely takes a few looks for a user to get the basics that they might need, depending on what they're trying to do.
We use it for all diagram needs in our IT infrastructure and even with our clients. We use it for flow, structural, and behavioral diagrams. It helps us communicate our designs to our clients and within our organization and is very effective. I find the behavior diagrams to be one of the strongest offerings from Lucidchart and the icon library to be very helpful.
  • Sequence Diagram
  • Swimlanes
  • Flowcharts
  • Navigation should offer a way to pan with just mouse clicks (even if it's just holding down spacebar while click and dragging).
  • The selection box should have an option for including the full object or only partially touching it.
  • Have more sample templates for software development at a design level.
  • It helps me communicate my designs better.
I have yet to integrate with these.
I have yet to use the support

Do you think Lucidchart delivers good value for the price?

Yes

Are you happy with Lucidchart's feature set?

Yes

Did Lucidchart live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Lucidchart go as expected?

Yes

Would you buy Lucidchart again?

Yes

Lucidchart seems like Visio with a lot more expansive set of templates. I personally don't feel like Miro holds a candle against Lucidchart in regards to technical diagrams... anything more detailed than the super top-level diagram is not super well supported in Miro. I would absolutely choose Lucidchart over Miro in almost all scenarios. I would have a harder time deciding between Visio and Lucidchart depending on the use case of the organization.
This is one of the best diagramming tools for design... it offers everything you need. I do feel like it's not the most lightweight in that there are definitely some things that can be done faster with simpler tools. I do wish there is a free version that would allow for unlimited documents with heavily reduced functionality... like very simple interfaces. That would make a lot more sense for simple users who don't need all the features to justify the cost.