Lucid works!
October 29, 2021

Lucid works!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Lucidchart

There could be some best practice flows and better how-to's, but that is being nit-picky.
Being in operations, we use Lucid to map out all of the flows for each of the different departments in the company in order to have a more effective onboarding and training process for all new employees, as well as easily distinguish varying roles within the company. It allows for a very simple track record for who is responsible for what and where we can improve.
  • Very simple flowchart capabilities
  • Dynamic system for creating complex workflows
  • Great support for any questions/how-to's
  • Nothing major actually, but maybe a better how-to for new users on best practices for creating flows.
  • Saves time for onboarding
  • Allowed departments to stay in their lanes
We have integrated Lucid with Slack because that is a popular source of contact, which has allowed sharing charts, workflows, and anything else very streamlined.
They have answered every question I have reached out for.

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As I mentioned before, we create flowcharts for each department, so everyone has a concrete foundation for what they are supposed to do and when. It works well, so there are no questions as to who or what comes next in the process. It has helped increase the onboarding speed and help maintain a solid understanding of roles for each department.