Luminate Online Review
Updated May 22, 2018

Luminate Online Review

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Modules Used

  • Luminate Online
  • Luminate TeamRaiser

Overall Satisfaction with Luminate

We currently use Luminate for our email marketing and online donations and also for our Team Raiser events.
  • Clean, professional looking emails.
  • Wide variety of reports.
  • Personal Fundraising and TeamRaiser functionality for events.
  • Reporting on sustaining gift.
  • General internal user experience for gathering data.
  • eCommerce is clunky.
None at this time.
It's sort of the best out there right now for our needs. We have had difficulties with being able to pull reports to fill our needs in bringing data to RE.

Using Luminate

12 - Email building
Content creation
Transaction data
Constituent maintenance
2 - We have one person devoted to constituents and transactions, and one person dedicated to user experience and content creations.
  • Emailing donors
  • Taking online donations
  • Growing our email list
  • Team Raiser for peer to peer fundraising
  • Customizing TeamRaiser to use it as a fully functional peer-to-peer platform
  • Unsure at this time.
We are learning and growing with the software and will certainly find more uses for it!
  • Helping us grow our peer-to-peer network

Evaluating Luminate and Competitors

  • Price
  • Product Features
  • Product Usability
  • Product Reputation
We need something cost-effective with good ease of use and customization.
We had a very in depth process with a committee.

Luminate Support

We have had issues that sit in a black hole for years with no response. Other issues are handled fast and easily.
ProsCons
Knowledgeable team
Support cares about my success
Poor followup
Need to explain problems multiple times
Slow Initial Response
Not to my knowledge - this would be handled more through a co-worker.

Using Luminate

Support is very lacking. It doesn't feel intuitive in design. It often feels like you just kind of have to click around and guess and try at what you need. If you have some tech savvy you'll do fine.
ProsCons
Like to use
Easy to use
Technical support not required
Well integrated
Feel confident using
Slow to learn
Lots to learn
  • Merging duplicates is nice with a side by side comparison
  • Building reports is smooth
  • Importing data is easy
  • Finding reports that work well on the first try
  • Data on sustaining donors is hard to find and report
  • Mass clean up of bad data (old record or bad email accounts) is difficult