Luminate Online Review
Updated May 22, 2018
Luminate Online Review
Score 7 out of 10
Vetted Review
Verified User
Modules Used
- Luminate Online
- Luminate TeamRaiser
Overall Satisfaction with Luminate
We currently use Luminate for our email marketing and online donations and also for our Team Raiser events.
- Clean, professional looking emails.
- Wide variety of reports.
- Personal Fundraising and TeamRaiser functionality for events.
- Reporting on sustaining gift.
- General internal user experience for gathering data.
- eCommerce is clunky.
None at this time.
Using Luminate
12 - Email building
Content creation
Transaction data
Constituent maintenance
Content creation
Transaction data
Constituent maintenance
2 - We have one person devoted to constituents and transactions, and one person dedicated to user experience and content creations.
- Emailing donors
- Taking online donations
- Growing our email list
- Team Raiser for peer to peer fundraising
- Customizing TeamRaiser to use it as a fully functional peer-to-peer platform
- Unsure at this time.
- Helping us grow our peer-to-peer network
Evaluating Luminate and Competitors
- Price
- Product Features
- Product Usability
- Product Reputation
We need something cost-effective with good ease of use and customization.
We had a very in depth process with a committee.
Luminate Support
Pros | Cons |
---|---|
Knowledgeable team Support cares about my success | Poor followup Need to explain problems multiple times Slow Initial Response |
Not to my knowledge - this would be handled more through a co-worker.
Using Luminate
Pros | Cons |
---|---|
Like to use Easy to use Technical support not required Well integrated Feel confident using | Slow to learn Lots to learn |
- Merging duplicates is nice with a side by side comparison
- Building reports is smooth
- Importing data is easy
- Finding reports that work well on the first try
- Data on sustaining donors is hard to find and report
- Mass clean up of bad data (old record or bad email accounts) is difficult
Yes, but I don't use it