Overall Satisfaction with Luminate CRM and Analytics
Luminate CRM and Analytics is being used to manage our donor database functions and donor tracking functions. It allows for simplified gift processing and receipting, campaign tracking as well as our donor pipeline. In addition to that, it houses individual donor information, everything from phone number to address to date of birth.
- Acknowledgments
- Gift Entry
- Big Investment
- It's a sales program with a donation management overlay so it has some troubles around reporting.
- Hard to work with
- Resource intense
I recently started using EveryAction, it is much more robust and nimble and does not need a lot of customization. The only big feature I miss is the acknowledgment process for Luminate CRM and Analytics: it was much more robust, but overall it doesn't have the cumbersomeness of Luminate CRM. I don't think I would ever switch back.
Do you think Convio Luminate (discontinued) delivers good value for the price?
No
Are you happy with Convio Luminate (discontinued)'s feature set?
Yes
Did Convio Luminate (discontinued) live up to sales and marketing promises?
No
Did implementation of Convio Luminate (discontinued) go as expected?
No
Would you buy Convio Luminate (discontinued) again?
No