Luminate Online Rocks
August 18, 2014
Luminate Online Rocks
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- Luminate Online
Overall Satisfaction with Luminate Online
Luminate Online is primarily used by the Communications department for PageBuilder, Email Campaigns, Teamraiser, Donation forms, etc. Development department also utilizes it to research donors, thank major donors, tribute pages, and development online appeals. It addresses our online constituents and ensuring that we are communicating with donors, volunteers, clients, and the general public that is interested in MSAA.
- TeamRaiser
- Donation Campaigns
- Emails
- Interests/ Group Categories
- Pagebuilder pages
- Sustainers
- Import/Export
- Merging
- eTapestry,Salesforce.com,PIDI (Public Interest Data Inc)
Luminate Online has more options than eTapestry and easier to use. PIDI does not offer the same options and Salesforce you would need to add on additional apps from the exchange.
Using Luminate Online
5 - Communications and Development departments
2 - Communications Manager and Communications Coordinator support in-house Luminate Online.
- TeamRaiser helps us connect to volunteers
- Email campaigns help us generate additional funds and easy to use for End of Year
- Donation forms are simple to create and manage
- We use Teamraiser to create a virtual volunteer opportunity, and have been improving each year for the last few years.
- We imported an email purchase group and created a separate group and interest for them.
- Events calendar makes it easy to publish events quickly and update our website.
- Not sure, it meets our needs right now!
- Increased donor retention
- Increased communication between MSAA and donors/clients
- Streamlined process for sustainers
- Automated receipt responders increase efficiency
Luminate Online Implementation
- Professional services company
Yes - I was not a part of the implementation process but it is usually lengthy, at least 4-6 months at other organizations.
- Time
- Layout
- Website wrapper for pages
- Email header consistency
Luminate Online Training
- Online training
- In-person training
- Self-taught
Yes, some things were easy to learn from the FAQ.
Configuring Luminate Online
Be sure to work with a good implementation partner and ask questions before making any change to the system since it can change the whole thing.
No - we have not done any customization to the interface
Luminate Online Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Yes - Yes, it was resolved within a few days!
We were unsure where to upload the information from our email append so we worked with our team from PIDI and Luminate at Blackbaud to help us import to the right fields.
Using Luminate Online
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using | Lots to learn |
- Donation Forms
- Page Builder
- Email Campaigns
- Teamraiser - to set up
- Import/Export
- Custom Queries/Reports
Luminate Online Reliability
Integrating Luminate Online
- PIDI
Difficult and the integration is not seamless. Blackbaud purchased PIDI and did not create an easy way to integrate the two platforms.
- Salesforce
- Quickbooks
- Peachtree
- File import/export
Be sure that all of Blackbaud products integrate with each other.
Relationship with Blackbaud
Not sure, I was not part of that process.
Upgrading Luminate Online
- Bugs are fixed
- Additional capabilities
- Not sure, I am not in charge of the upgrade process.