Overall Satisfaction with M‑Files
After a long and exhaustive search, our law firm decided to purchase and use M-Files to manage our case files back in 2017. It was a long three years. Although M-Files is a capable document management system that presumably works well for some industries, it did not work well for our firm. We wound up deciding to eat our investment and abandon the product this month. We did so for several reasons, but the deal-breakers were
- the inability to easily and intuitively store large batches of documents, such as multiple document production sets, in the system
- the total lack of support from M-Files.
- Good integration with Microsoft Office applications
- It is relatively fast
- Metadata structure can be adapted to fit each company's unique environment
- Customer support
- Customer support
- Customer support
- We abandoned the product and ultimately wrote off our entire investment after three years.
M‑Files Feature Ratings
Using M‑Files
- It does not work well to manage large document repositories
- It works fine to manage individual documents/emails
Evaluating M‑Files and Competitors
Yes - We attempted to use M-Files to replace our antiquated file system, which was essentially nothing more than storing case files on a Windows network storage drive. It did not work for us, unfortunately.
- Price
- Product Features
- Existing Relationship with the Vendor
Our support vendor (which will remain anonymous) recommended M-Files and assured us it could provide the functionality we needed to manage our firm's case files.
I would not choose M-Files.
M‑Files Support
Pros | Cons |
---|---|
None | Slow Resolution Poor followup Less knowledgeable Problems left unsolved Not kept informed Escalation required Difficult to get immediate help Support doesn't seem to care Slow Initial Response |