Personal approach and overall great platform!
May 07, 2014

Personal approach and overall great platform!

Cristo Pajust | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Mailigen

In CrazyDeal we use Mailigen on daily basis for send our best offers to large scale customer base in multiple markets.
The product has helped us to shorten the sending period of our daily newsletters tremendously and has given us a chance to analyse our customer behaviour in a more intuitive way.
  • Very personal and accessible product experts - we're in contact almost daily
  • Option to automate the newsletter sending according to our specific needs
  • Constantly developing platform - value is increasing all the time
  • Not all the customer support rep's are on same level
  • More info about customer behaviour would be appreciated
  • Info about new features and tutorials could be more efficient
  • Better understanding of our customers
  • Efficient customer service
  • Increased employee efficiency
  • Mailbow
We needed more understanding on how our customers act, when they react or stay passive. Also needed to decrease ridiculously slow sending times and the choice to change was no-brainer.
We're happy with the (customer) service.
Use the option to be in contact with the vendor reps - they could be great resource to help setting up and running your platform more efficiently. Don not hesitate to try out new features that are constantly introduced. Ask about the performance to get more insight on your results.