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A reliable, affordable solution as long as you never need technical support
August 29, 2022

A reliable, affordable solution as long as you never need technical support

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with ManageEngine Endpoint Central

ManageEngine Endpoint Central (formerly Desktop Central) has been implemented in our environment to help us manage our devices as an alternative to other solutions like SCCM or Intune. It is intended to allow us to remotely support all of our Windows 10, and now Windows 11, devices in the environment. It is intended to allow us to manage software deployments, keep software up to date, approve patches, and assist users who are down and not able to get access to their devices.
  • Managing inventory
  • Connecting remotely to users
  • Technical Support
  • Crisis/Outage Support
  • Customer Subscription Management
  • Inventory Management
  • Endpoint Central sprint release notifications and support
  • Connecting to machines in the environment
  • Pushing application updates
  • Managing Windows patch approvals
  • No effect
ManageEngine Endpoint Central is definitely more affordable than most any of the other solutions out there. The software suite continues to compete with the other vendors in regard to functionality, usability, reliability, and even security. The system is flexible and simple to use once you overcome the steep learning curve. The affordability is offset by the product support, or lack thereof, but its reliability sets it out in front of Microsoft's current solutions.

Do you think ManageEngine Endpoint Central delivers good value for the price?

Yes

Are you happy with ManageEngine Endpoint Central's feature set?

Yes

Did ManageEngine Endpoint Central live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ManageEngine Endpoint Central go as expected?

I wasn't involved with the implementation phase

Would you buy ManageEngine Endpoint Central again?

Yes

BeyondTrust Remote Support, LogMeIn Pro, Microsoft Endpoint Manager (Microsoft Intune + SCCM)
ManageEngine Endpoint Central is a great alternative to Microsoft Intune and System Center, especially if you don't have the budget to maintain an entire team of system administrators to manage your endpoint manager. Their remote support options are superior to other solutions on the market and run a very close second to many of the solutions leading the industry. However, if you are trying to implement the system independently or you have an outage with an established system, ManageEngine Endpoint Central continues to struggle in its customer relations department. In my experience, technical support and customer service have consistently long wait times. If you can even locate the right number to call, I feel the follow-up assistance for an ongoing issue is laughably lax and inconsistent. ManageEngine Endpoint Central is definitely better than a lot of other systems on the market and has an incredibly economical pricing structure, but ManageEngine has a long way to go before they can compete with even Microsoft in the "I need to speak to a human" department.