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A definite must if you want to engage with leads and customers on Facebook
October 13, 2019

A definite must if you want to engage with leads and customers on Facebook

Bo Ray | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ManyChat

We use Manychat for lead generation and nurture automation inside of Facebook. Most of our message bots are quiz-style to find products/services that work for our leads. We also integrate it with SharpSpring, our automation software by using Zapier. That way all of our leads are in one place.
  • They have a great flow builder that makes it easy to create new bots.
  • I love their A/B tester. You can create 2 (or 3 or 4) different paths for a lead to go down, then set it to what percentage of leads you want to go down each path. The chatbot handles it from there. This makes it easy to test different questions, verbiage, images or anything else to see what is most popular with your leads.
  • Their custom fields make it easy to gather whatever information you want to gather, and the Zapier integration makes it easy to send that information to our automation platform.
  • Honestly, the only thing I don't like about ManyChat is their support. It seems to be almost non existent. However, that concern is negated by having a fantastic user base that helps each other out on Facebook.
  • We have a very positive ROI for our business. We have been generating about 10 leads a month. We are currently closing on 10% of those, so 1 new client a month. We are working on ways to improve that conversion percentage.
  • We generate around 50 leads a month for a client of ours. Their conversion is about 25% Their average ticket is 1,500.00 which puts them to about 15-20 thousand a month.
Landbot and ManyChat are fairly similar. I have not used Facebook integration with Landbot because I like ManyChat so much. However, Landbot works great on websites. ManyChat can also work on websites, but it still goes through Facebook. Since not everyone uses Facebook, I wanted a chat feature for websites that is separate.
I have only opened a couple of tickets, and while they finally got back to me, it was several days after opening the ticket. I had already solved the problem by asking the ManyChat user group on Facebook. Since the Facebook community is so good, I am not too concerned about the quality of their customer support.

Do you think ManyChat delivers good value for the price?

Yes

Are you happy with ManyChat's feature set?

Yes

Did ManyChat live up to sales and marketing promises?

Yes

Did implementation of ManyChat go as expected?

Yes

Would you buy ManyChat again?

Yes

We use ManyChat to gather leads for our clients (as well as ourselves). Like I mentioned earlier, it works great for quiz-style bots. I've seen it used for coupons and for frequently asked questions. I have even seen it used to give a lead the estimated value of their house! I don't know a scenario on Facebook where it wouldn't work.