The best AI based customer experience solution!
May 03, 2022
The best AI based customer experience solution!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Mapp Digital
I work in an education management company as an admin support manager in the marketing department. As a direct customer faced company it is highly important for us to carry out hyper personalized marketing campaigns for our leads who are mostly students and working parents. This is where we got stuck, because carrying out such campaign are much costly and require in-depth insights to strategize. After a proper hunt for solutions we were introduced to Mapp Digital by a fellow E-commerce company we were dealing with. Mapp instantly helped us to get real-time hyper-personalized customer insights with their latest advancements in AI technology.
- Unifying all company customer data
- Automate marketing campaigns
- Generate AI based informative insights
- Integration aspects can be improved
- Company data security can be more prioritized
- Customer analytics can be more in-depth
- increased employee productivity
- Increased cost efficiency
- Increased efficient customer experience
Mapp Digital offers a unique breadth of services which other software failed to offer. The AI based insights Mapp provides are very accurate and useful in order to create hyper-personalized re-marketing campaigns for our customers. Also, the customer experience analytics that Mapp offers are informative and helps us to take decisions based on those.
Do you think Mapp Digital delivers good value for the price?
Yes
Are you happy with Mapp Digital's feature set?
Yes
Did Mapp Digital live up to sales and marketing promises?
Yes
Did implementation of Mapp Digital go as expected?
Yes
Would you buy Mapp Digital again?
Yes