My Marketo Experience
May 02, 2018

My Marketo Experience

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Marketo Lead Management
  • Marketo Analytics
  • Marketo Sales Insight

Overall Satisfaction with Marketo

We are currently using Marketo for email communication, content management, event management, and in the process of implementing Engagement Programs to nurture our leads. We also use Marketo heavily for lead/contact analysis, to look at the success of our Marketing Campaign efforts, to monitor online advertising, and analyze the different marketing channels we use to communicate with our customers. While we do use the revenue cycle model, we are having some issues with finding the most effective approach and model.

Pros

  • Automation
  • Gating assets
  • Database segmentation
  • Global execution of email comms

Cons

  • Analytics
  • Customer Support
  • Use cases, recommended approaches, guidance on proper setup
I have not personally compared Marketo against any other products. I started at my company a year ago and Marketo was already implemented so I hit the ground running. I have heard about a recent solution and competitor of Marketo that plays nicer with SalesForce.
I do think Marketo is great for automation, scheduling communications in advance, personalizing certain assets, segmenting your database in hundreds of different ways. However, I do find that the interface is clunky and not as user friendly and intuitive as it could be. With a database of under 80,000, reports can oftentimes take a good amount of time to load and complete.

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