Item: Mattermost
Rating: 6
Author: Verified User

Use Cases and Deployment Scope

Several thousand of our users currently use Mattermost to collaborate real-time in channels and in groups or direct messages.

Pros and Cons

Slack compatibility for Webhooks.
Emoji reactions.
Custom emojis.
Security.

Mobile performance is abysmal.
Desktop app doesn't auto update.
Archaic license management/license count optimization.
Release stability is unreliable.

Return on Investment

Good value compared to Slack.
Many users prefer it to Teams.

Usability

Good UI.

Support Rating

Support is fairly responsive.

Alternatives Considered

Slack and Microsoft Teams

Cost competitive and you own the data.

Likelihood to Recommend

Good when you want to own the data and platform. Bad if your users can't accept the cons or if you need automatic server updates or don't have an administrator for the platform.

Decent overall solution for security-focused organizations

Overall Satisfaction with Mattermost