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Mattermost really matters for us
Updated March 04, 2024

Mattermost really matters for us

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Mattermost

We are starting to use Mattermost along with Slack for cross team and cross organization communication.
  • Good usability
  • Good with our project management and workflows
  • Good tool for the Enterpise
  • Need more integrations from other products with Mattermost
  • Increased collaboration
  • More responsive to operational issues
  • Better integrations with other monitoring tools
We have not modified the source code.
We were able to integrate it fairly quickly. This is a real plus for this service.
Kind of a different space - more power than what you get with Google messaging.

Do you think Mattermost delivers good value for the price?

Yes

Are you happy with Mattermost's feature set?

Yes

Did Mattermost live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Mattermost go as expected?

I wasn't involved with the implementation phase

Would you buy Mattermost again?

Yes

This has been effective with communications across teams outside my immediate team. We are able to use it for threading and we can use it across multiple channels. When we need immediate feedback with one of our partners we get updates on the status of their service. We have become more productive since we starting using Mattermost.

Mattermost Feature Ratings

Project Management
7.7
Task Management
7
Gantt Charts
7
Scheduling
6
Workflow Automation
9
Mobile Access
9
Search
8
Visual planning tools
8
Communication
8.1
Chat
9
Notifications
9
Discussions
9
Surveys
6
Internal knowledgebase
9
Integrates with GoToMeeting
6
Integrates with Gmail and Google Hangouts
9
Integrates with Outlook
Not Rated
File Sharing & Management
5.0
Versioning
5
Video files
5
Audio files
5
Document collaboration
2
Access control
5
Advanced security features
5
Integrates with Google Drive
8
Device sync
5

Using Mattermost

2000 - The users of Mattermost primarily are involved with building product. This includes heads of engineering, product managers, project managers, software developers, QA, devops, releases engineering, performance engineering, quality management, technical documentation writers, system admins, database admins and many more.
5 - The people who support Mattermost are primarily IT and leaders within product teams.
  • collaborating
  • sharing ideas
  • communicating status
  • there is nothing so far that has been unexpected
  • we primarily plan to use it for product collaborating
  • in the future it may be used with integrating with products that we use for building product.
so far the teams that use it are liking it. There does not appear to be a significant reason (or alternative) to change.

Evaluating Mattermost and Competitors

  • Cloud Solutions
  • Scalability
  • Integration with Other Systems
  • Ease of Use
this is a product for users - it had to be something that our product people would actually use.
I don't have ideas on how we would change our evaluation process.

Mattermost Implementation

This went as expected. No surprises or major hurdles.
  • Implemented in-house
Change management was minimal
  • none

Mattermost Support

we get helpful product support when we have needed it.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I am not sure.
I don't have anything here.

Using Mattermost

it requires no training. it works very similar to other products.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • easy for messaging
  • create groups
  • I don't have anything