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Maximizer's Ease of Use
February 02, 2015

Maximizer's Ease of Use

Thomas Laut | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Maximizer CRM

We used Maximizer within our sales and customer service departments to track e-mails, contacts, accounts, and phone calls. Maximizer did an excellent job in helping the management and record keeping of our customers.
  • The ease of use, when dealing with Maximizer CRM, is above all other CRM software. It was easy to learn and easy to teach others.
  • Maximizer makes it easy to follow up with leads and opportunities. Because of this ease of follow up, we were better able to communicate with our customers and to do so in a timely manner.
We chose to go with Microsoft Dynamics CRM over Maximizer because of the customization and marketing options that were associated with Dynamics. The ease of use with Maximizer, however, was far better than that of Microsoft Dynamics.
Maximizer CRM is best suited for basic customer management. If a company just wants a basic CRM, that does not involve a lot of customization or programming, then Maximizer would be a great solution. The ease of use is excellent, which makes it a great tool.

Maximizer CRM Feature Ratings

6.2
Customer data management / contact management
9
Workflow management
4
Territory management
4
Opportunity management
7
Integration with email client (e.g., Outlook or Gmail)
8
Contract management
6
Quote & order management
5
Interaction tracking
9
Channel / partner relationship management
4
5.0
Case management
4
Call center management
6
Help desk management
5
7.0
Lead management
8
Email marketing
6
4.5
Task management
5
Billing and invoicing management
4
1.0
Forecasting
1
Pipeline visualization
1
Customizable reports
1
1.0
Custom fields
1
Custom objects
1
Scripting environment
1
API for custom integration
1
4.0
Single sign-on capability
4
1.0
Social data
1
Social engagement
1
1.0
Marketing automation
1
Compensation management
1
5.0
Mobile access
5

Using Maximizer CRM

7 - Sales and Customer Service
7 - Dealing with current and new customers.
  • Contact and Account Management
  • Documentation of Correspondences with our Customers
  • Ease of Use