Maximizer CRM Review
May 28, 2021

Maximizer CRM Review

Javier Ortiz | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Maximizer CRM

I bought this software to try to improve customer engagement. I felt it would do exactly that. I have just a few employees and growing steadily. The benefits in the demo seemed to solve several problems I was encountered beforehand. I was severely disappointed when I tried the actual product, however.
  • Their sales team is engaging
  • The software [felt] clunky
  • The app isn’t fully functional
  • They have no customer satisfaction department
  • They refused a refund
  • After a few weeks of use, [I felt] they tried to bully me into keeping their software, though they clearly state a free trial in their offerings
  • I’m not using the software. [I think the] free version of HubSpot far outperforms Maximizer for my business
I’d definitely rate them the lowest, simply for the fact that their final interactions with me were far from professional. I was genuinely stunned at [what seemed to me like] this company’s arrogance and unwillingness to look at my issues from my company’s perspective. Over a little money, they made a dissatisfied customer out of me.

Do you think Maximizer CRM delivers good value for the price?

No

Are you happy with Maximizer CRM's feature set?

No

Did Maximizer CRM live up to sales and marketing promises?

No

Did implementation of Maximizer CRM go as expected?

No

Would you buy Maximizer CRM again?

No

The CRM didn’t have the capability I expected.
They were very unwilling to reach out to me to explain. When I was denied a refund, I asked to speak to the sales VP. I got silence. I had to charge back the amount through my bank.

It was not a good experience. Nothing was as advertised, from the user experience to the security of purchase. The address book was not able to be converted from the Leads module and the maps feature wasn’t able to connect from Leads. The mobile version has a lot of bugs and isn’t very functional. They have a tutorial, yet [I think they] aren’t proactive in distributing it to new users. Their focus is on sales. And it’s not a very salable product in my opinion. The worst aspect of this company is that they aren’t risk free. If you purchase a year software and decide after a few weeks it simply isn’t for your company, there are no refunds. I had to initiate a chargeback with my bank after being told that “unfortunately, due to the terms and conditions...”

No customer wants to hear that. [I feel] they tried to bully me into keeping their software. There are far too many options in 2021 for CRM to be forced into one, especially one so difficult to use. When I asked about a feature that I needed, I was told, “Perhaps later this year...” Not what I need if I’m paying good money for a software. Their sales VP wouldn’t call me when I requested a call after being denied a refund.

When I went through their main website again after my experience with Maximizer, I [felt] that everything they advertise is not in line with the product they put out. They say that there’s a free trial available. Not the truth [in my experience].

This maybe would have been a good CRM in say, 1999. [I think] it’s antiquated and didn’t serve the needs of my business. I used well-known CRM previously and didn’t find Maximizer to be better than the free version of that one. There was a disconnect in usage that wasn’t able to be overcome by myself or my employees in several weeks of trials.

Maximizer CRM Feature Ratings

Customer data management / contact management
1
Workflow management
1
Territory management
1
Opportunity management
1
Integration with email client (e.g., Outlook or Gmail)
1
Contract management
3
Quote & order management
1
Interaction tracking
4
Channel / partner relationship management
2
Case management
1
Call center management
1
Help desk management
1
Lead management
1
Email marketing
1
Task management
1
Billing and invoicing management
1
Reporting
1
Forecasting
1
Pipeline visualization
1
Customizable reports
1
Custom fields
1
Custom objects
1
Scripting environment
1
API for custom integration
1
Role-based user permissions
1
Single sign-on capability
1
Social data
1
Social engagement
1
Marketing automation
1
Compensation management
1
Mobile access
1