Review for Medallia
September 09, 2021

Review for Medallia

Emerson Cruz | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Medallia

It is being used to monitor call quality for all of our calls, and we can see how the customer is being assisted. On email, with just one click, I can see the response right away. This will make an agent not have time to review, and they can call right away.
  • Can see the survey right away.
  • Comments for each survey can be seen right away.
  • Can document what transpires after the survey.
  • We can see the view right away when it comes to surveys.
  • Don't see anything wrong with it and it doesn't have a big impact.

Do you think Medallia delivers good value for the price?

Yes

Are you happy with Medallia's feature set?

Yes

Did Medallia live up to sales and marketing promises?

Yes

Did implementation of Medallia go as expected?

Yes

Would you buy Medallia again?

Yes

Timely for the agent to call customers back and have a choice on what to pick from customer's issues.

Medallia Feature Ratings

Product usage analytics
10
Customer experience dashboard
10
Customer journey mapping
10
Churn risk scoring
10
AI-powered recommendations
10

Evaluating Medallia and Competitors

Easier to use and view every survey.