Overall Satisfaction with Medallia
It is being used to monitor call quality for all of our calls, and we can see how the customer is being assisted. On email, with just one click, I can see the response right away. This will make an agent not have time to review, and they can call right away.
- Can see the survey right away.
- Comments for each survey can be seen right away.
- Can document what transpires after the survey.
- We can see the view right away when it comes to surveys.
- Don't see anything wrong with it and it doesn't have a big impact.
Do you think Medallia delivers good value for the price?
Yes
Are you happy with Medallia's feature set?
Yes
Did Medallia live up to sales and marketing promises?
Yes
Did implementation of Medallia go as expected?
Yes
Would you buy Medallia again?
Yes
Medallia Feature Ratings
Evaluating Medallia and Competitors
Easier to use and view every survey.