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We hear you.
September 14, 2021

We hear you.

Michelle Joyce Nael | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Medallia

We use it for client feedback; whenever the client has some feedback that they want to be addressed properly, they are sent through Medallia. Since we hear directly from customer experience, this will help us improve our services or avoid certain issues from happening again in the future. It's beneficial for us at a business level.
  • Real time feedback
  • Concise tagging
  • Integrated with Salesforce
  • Filters to shorten then navigations
  • It helps us prepare and intervene for major churns.

Do you think Medallia delivers good value for the price?

Yes

Are you happy with Medallia's feature set?

Yes

Did Medallia live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Medallia go as expected?

I wasn't involved with the implementation phase

Would you buy Medallia again?

Yes

It's worked properly, and it helps me assist my clients well. Something I really appreciate about the platform is it's very user-friendly, and it's easier for us to track comments or feedback from our clients. We can address, intervene, mitigate our possible loss because of the visual this platform provides from our clients. We can stop losing revenue prior to it happening.

Medallia Feature Ratings

Customer experience management
9.8
Product usage analytics
9
Customer experience dashboard
10
Customer journey mapping
10
Churn risk scoring
10
AI-powered recommendations
10

Using Medallia

Evaluating Medallia and Competitors

Medallia does not only gives us convenience. It also gives us an opportunity to solve real-time feedback and create real-time solutions. The platform is easy to use, with a dashboard that could help our agents check their progress on a daily basis. I am particularly impressed with the platforms' ability to provide high attention to detail without compromising the sleek design that gives a professional vibe.