Item: Medallia
Rating: 9
Author: Angela Ocampo

We are using Medallia to send survey forms to our existing customers and hear their feedback about our products and services.

It provides a rating for customers to rank how satisfied or not satisfied they are with the service.
As an Account Manager, this is a helpful tool to hear customers' experiences and feedback.
It helps us manage our next steps because the tools also provide options to note the action taken and if the issue has been resolved or not.

It will be helpful if there are more email templates available to send to customers.
Allow users to send another survey form once the existing case has been resolved.

Not sure

Yes

I wasn't involved with the selection/purchase process

I wasn't involved with the implementation phase

No

Medallia is useful for us as Account Managers to hear customers' voices and address their concerns or issue with the product or service.

Medallia was selected by our company as it is easy to use and applicable for our business role.

Account manager for survey feedback

Overall Satisfaction with Medallia