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Meltwater will give any price to make a sale, then hooks users into misleading auto-renewal terms
October 06, 2020

Meltwater will give any price to make a sale, then hooks users into misleading auto-renewal terms

Matthew Simms | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Meltwater Media Intelligence Platform

We use Meltwater News for marketing and public relations. Meltwater was purchased to monitor the USCAA and affiliated brands across news and social platforms across the country. We attempted to use the platform for trends and to assist monetization of digital and and event assets.
  • There are few applications that the platform performs exceptionally well above and beyond what is possible through SEO and general searches through online databases.
  • The platform is not user friendly, and the company lacked training for users.
  • No positive ROI
There is little follow up after the initial sale. It seemed that Meltwater is willing to negotiate any terms possible to meet quarterly sales goals. Then they leave the customers in the dark.
The platform is not user friendly.

Do you think Meltwater delivers good value for the price?

No

Are you happy with Meltwater's feature set?

No

Did Meltwater live up to sales and marketing promises?

No

Did implementation of Meltwater go as expected?

No

Would you buy Meltwater again?

No

Meltwater binds users into contracts that have automatic renewals, though this was not made well-known at the time of signing. When our company experienced serious financial burdens due to COVID-19, we attempted to "pause" our contract for one year. The company refused and we will not renew with them again.