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Social listening game changer
April 06, 2022

Social listening game changer

Altary Sherman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Meltwater Media Intelligence Platform

I use Meltwater Explore for social listening. This platform lets me see what is being said about the brand and our competitors. It gives me a deeper search than a traditional Google one since I am able to monitor social mentions. The insights gained are valuable and the data retrieved is used in several departments throughout the company.
  • The Meltwater Academy
  • Quick customer service
  • Expert on-boarding representatives
  • Quick search results
  • Monitoring mentions
  • It takes a while to become proficient on this platform
  • Too many a la carte items for the sales teams, which starts to price out the client
  • Add more courses in the Academy
  • Improved conversion rate
  • Brand awareness
  • Staying on top of industry trends
All of my experiences with customer service have been positive. Emails and requests are dealt with in a timely manner and problems are solved with very little back and forth communication.
I have tried several platforms but continue coming back to Meltwater. Even though we are a national company, I like the global reach that Meltwater offers.

Do you think Meltwater delivers good value for the price?

Yes

Are you happy with Meltwater's feature set?

Yes

Did Meltwater live up to sales and marketing promises?

Yes

Did implementation of Meltwater go as expected?

Yes

Would you buy Meltwater again?

Yes

Meltwater Media Intelligence Platform's Meltwater Explore is great for following industry chatter and keeping up with brand influencers. As interesting as it is to find out what is being said about your brand, I find that monitoring the competition is valuable in seeing trends in the industry. As a content maker, monitoring content on Meltwater Explore has been a great source of inspiration.