Item: Merchant e-Solutions
Rating: 7
Author: Verified User

Overall Satisfaction with Merchant e-Solutions

Use Cases and Deployment Scope

We use Merchant e-Solutions company-wide to handle and process all of our credit card payments. As a distribution company selling B2B, we were having to wait for check payments from our customers for orders. When we were able to accept credit card payments, we were able to collect money much faster.

Pros and Cons

Pros

Process credit card payments.
Collect money faster.
Integrated with our NetSuite ERP system.

Cons

User interface.
Account support for smaller businesses.

Return on Investment

Reduced outstanding receivables.

Alternatives Considered

CyberSource

Much better rates and better to deal with.

Support Rating

Perhaps they treat larger clients better, but we do not have an account rep and the only time we interact is when we have a problem or reach out to them.

Key Insights

Do you think Merchant e-Solutions delivers good value for the price?

Yes

Are you happy with Merchant e-Solutions's feature set?

Yes

Did Merchant e-Solutions live up to sales and marketing promises?

Did implementation of Merchant e-Solutions go as expected?

Yes

Would you buy Merchant e-Solutions again?

Yes

Likelihood to Recommend

They are a great solution for any company using NetSuite's ERP platform as it is a direct integration into the software platform. They are able to accept all major credit card providers and their rates seem to be in line with the industry. As a small business, we do not have an account rep which does leave us feeling unimportant.

Comments

Please log in to join the conversation

Merchant E-Solution & NetSuite