Merchant E-Solution & NetSuite
Anonymous | TrustRadius Reviewer
April 22, 2020

Merchant E-Solution & NetSuite

Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Merchant e-Solutions

We use Merchant e-Solutions company-wide to handle and process all of our credit card payments. As a distribution company selling B2B, we were having to wait for check payments from our customers for orders. When we were able to accept credit card payments, we were able to collect money much faster.
  • Process credit card payments.
  • Collect money faster.
  • Integrated with our NetSuite ERP system.
  • User interface.
  • Account support for smaller businesses.
  • Reduced outstanding receivables.
Much better rates and better to deal with.
Perhaps they treat larger clients better, but we do not have an account rep and the only time we interact is when we have a problem or reach out to them.

Do you think Merchant e-Solutions delivers good value for the price?

Yes

Are you happy with Merchant e-Solutions's feature set?

Yes

Did Merchant e-Solutions live up to sales and marketing promises?

No

Did implementation of Merchant e-Solutions go as expected?

Yes

Would you buy Merchant e-Solutions again?

Yes

They are a great solution for any company using NetSuite's ERP platform as it is a direct integration into the software platform. They are able to accept all major credit card providers and their rates seem to be in line with the industry. As a small business, we do not have an account rep which does leave us feeling unimportant.