"How to promote continuous improvement in Micro Focus Data Protector's business and support strategy?"
July 18, 2022

"How to promote continuous improvement in Micro Focus Data Protector's business and support strategy?"

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Micro Focus Data Protector

Basically, the product is used for protection needs related to critical, productive, and corporate information from different platforms and Applications. Some others have to do with billing information, appraisal of telephone calls, and projection in future areas of business. And about trade issues, there is really no such in fact, but at the moment there is a support renewal process, given by the migration of versions that are in progress.
  • Stability and reliability.
  • Friendly environment.
  • Wide range of compatibility with multiple platforms.
  • Easy to configure and install.
  • Increase the range of support for new platforms.
  • Improve the attention of support cases in terms of speed of attention.
  • Keep me better informed of the latest solution updates.
  • Positive: it maintains the stability of backups and recoveries of critical information.
  • Negative: there are some other backup applications that exist in the institution and have gained ground on other platforms.
More personalized and fast attention is needed for support cases.

Do you think Micro Focus Data Protector delivers good value for the price?

No

Are you happy with Micro Focus Data Protector's feature set?

Yes

Did Micro Focus Data Protector live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Micro Focus Data Protector go as expected?

Yes

Would you buy Micro Focus Data Protector again?

Yes

Due to its friendly environment, the contexts for certain tasks, and its online help.
The professional services had some details of low promptness in the attention of cases.
It is not so much the question of prices, but it should improve the scheme
of negotiation to achieve a better cost-benefit scheme.
Suitable and stable for backups of Databases and other online information. Suitable and stable for platforms based on virtual environments. Easy to configure for devices where the information is saved.

Micro Focus Data Protector Feature Ratings

Instant recovery
Not Rated
Business application protection
10
Multiple backup destinations
10
Backup to the cloud
Not Rated
Deduplication and file compression
10
Snapshots
Not Rated
Flexible deployment
Not Rated
Management dashboard
Not Rated
Platform support
10
Retention options
10
Encryption
10