Office 365 for the Small Business
February 13, 2019

Office 365 for the Small Business

David White | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Microsoft 365 Business

Every user in our company uses Office 365. We had issues in the past with different versions of Office being used, using various cloud storage services. We also had instant messaging using a 3rd party software which we supported in-house, and encountered issues running our own Exchange server. All of that is now gone.

Pros

  • We love that everyone is using the same version of Office so we can narrow issues down with formatting and troubleshooting.
  • We like that we can use Skype for text, voice, and video conference calls and even share our desktops and computers for remote troubleshooting.
  • It is nice that we no longer have to worry about our Exchange server going down or having file issues. That is all now outsourced and we have not had any downtime.
  • We also like the new larger mailbox size limits and attachment limits which were problems we always had to deal with in the past.

Cons

  • I think the set up of Skype could be improved. It took quite a bit of searching to figure out how to add a group of users and we still had to have each individual add the group. It would be nice to be able to administer that remotely.
  • We would like more training available for the DIY IT staff for setting up SharePoint intranet sites.
  • More training on lesser-known features such as Teams so we know what the tools are used for and if they could be useful for our organization.
  • We now use OneDrive to share folder/file while we are on jobs in teams and it is seamless.
  • We also now use OneDrive to share files with clients and we can eliminate ShareFile and helps defray the cost of our subscription.
  • We have been able to turn off Exchange on our onsite server which has reduced its stress and should prolong the life of the equipment.
The only true alternative I know of would be Google Docs/Drive/etc. I have used Google products in the past and it just seems that Microsoft's are more refined and easier to use. I love the integrations within Windows and Office which make the products that much more powerful and useful.
We have had no e-mail downtime since the migration. The e-mails seem to send and be received quickly. We love the integration with Windows 10 and its features especially OneDrive and its protection and sharing functions.
Overall, the usability is great. From a typical user perspective, the e-mail function has been seamless and is actually improved with the larger mailbox size limits and attachment size limits. The new tools that we have used so far are great and we plan on using more this summer as we work on Teams and SharePoint sites.
I think it is well suited for a company trying to offload some of their old internal IT functions to the cloud. It reduces the stress internally and provides for better uptime which is critical for e-mail. I think it also helps reduce hardware costs as you no longer need onsite servers with the same amount of power since you no longer have to run Exchange.

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