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Win with MS 365 Business Premium!
March 02, 2021

Win with MS 365 Business Premium!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller

Overall Satisfaction with Microsoft 365 Business Premium

We use MS 365 Business Premium as our primary means of Unified Communications across the entire organization. We address multiple business problems with it including making collaboration with a remote work force much easier through the use of MS Teams, OneDrive, Outlook, SharePoint, etc. We utilize these tools daily across the various functional departments on laptops as well as mobile devices. We integrate SharePoint in our Salesforce.com platform along with Outlook syncing with Salesforce.com so emails sent to clients log automatically and seamlessly into the Account profile within Salesforce.com.
  • Love the integration with Salesforce.com.
  • Teams enables us to communicate easily through chat as well as voice.
  • Overall integration of all the components makes for a user friendly and familiar interface.
  • The quality of accepting an inbound call coming from a laptop where I try to answer it on my cell is sometimes very iffy and the quality is a bit below par. At the same time, that same call accepted on my laptop works perfectly. I'd like to see this be a bit smoother on the mobile device.
  • We utilize WebEx for meetings as well within our organization and I feel that the WebEx interface is somewhat more user friendly and intuitive. I'd like to see the Video portion of Teams reflect a bit more of an intuitive interface.
  • The ability to store documents in the cloud and collaborate on those along with sharing access to those documents is a huge win for our company.
  • Integration with Salesforce.com certainly has positive impacts on the investment for both software suites.
I think MS 365 stacks up against all competitors very well. I think there are certainly benefits to Cisco's platform along with RingCentral's platform and some of that will be important to look at side by side for anyone looking to choose between these platforms. The integration with all of Microsoft Office products is a slightly lower lift, but Cisco and Ring certainly offer similar integration capabilities. So much depends on your current platforms and what users are ready to adopt. I would suggest Proof of Concepts with small user groups to get feedback.

Do you think Microsoft 365 Business Premium delivers good value for the price?

Yes

Are you happy with Microsoft 365 Business Premium's feature set?

Yes

Did Microsoft 365 Business Premium live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Microsoft 365 Business Premium go as expected?

I wasn't involved with the implementation phase

Would you buy Microsoft 365 Business Premium again?

Yes

I think it's well suited for any size business, period. There will be components of MS 365 Business Premium that are used more heavily in larger organizations, but I feel there is value in every product within this software suite that can be utilized by all organizations. It allows the consolidation of other software to hopefully save money and also to provide a consistent UI and experience for the employees by adopting the applicable software.