Item: Microsoft 365
Rating: 5
Author: Verified User

Overall Satisfaction with Microsoft 365 (formerly Office 365)

Use Cases and Deployment Scope

Our university implemented Microsoft 365 about 4 years ago. We use the suite of products for all business tasks within the organization, incl. the entire office suite, email, calendar, Teams, Planner, etc.

Pros and Cons

Pros

Interoperability with MS 365
Dark Mode
Online capabilities

Cons

unintuitive interfaces
awful user experience
online editing issues

Most Important Features

Online capability
Team editing
Shared files

Return on Investment

Some organization members keep using Google products because MS 365 is so bad
The learning curve is steep for someone who has not used the interfaces before
There are serious issues with findability in OneDrive

Alternatives Considered

Microsoft Teams, Microsoft Planner, Google Drive, Google Forms and Microsoft Powerpoint

Microsoft has serious usability issues compared to Google products. Interfaces are cluttered, unintuitive and not easy to use. Compared to the offline version of the office products, 365 online truly disappoints.

Key Insights

Do you think Microsoft 365 delivers good value for the price?

Are you happy with Microsoft 365's feature set?

Did Microsoft 365 live up to sales and marketing promises?

Did implementation of Microsoft 365 go as expected?

I wasn't involved with the implementation phase

Would you buy Microsoft 365 again?

Other Software Used

Google Analytics, Microsoft Teams, Slack

Likelihood to Recommend

The offline Office suite is still the same product is has always been, with complete functionality and known interface. As soon as you choose to edit online however, the ribbon changes, and editing is less intuitive than in the offline version. It is basically impossible to find any files in the OneDrive, and there are multiple steps where things can go wrong when editing. The review mode is horrid, the interface displays all changes at once without guides as in the offline version. Documents appear cluttered and are not easy to edit.

Comments

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Cluttered interfaces with serious usability issues

Software Version