To complete implementation - meet the add-ons family.
May 31, 2019
To complete implementation - meet the add-ons family.
Score 4 out of 10
Vetted Review
Verified User
Overall Satisfaction with Microsoft Dynamics NAV
NAV is used across the entire organization from purchasing, engineering, production, accounting, quality, shipping, customer and technical service, sales, and marketing. The implementation of NAV was intended to replace disparate systems that were not integrated to improve the integrity of data throughout the entire organization. The goal was to get all product and financial data into a single platform, so we had the assurance the same data could be accessed by users across the organization, doing away with old systems and spreadsheets.
- Automate the creation of bills of materials for production. We can now generate a BoM from a sales order.
- Organization of all data pertaining to thousands of parts, assemblies, and finished goods. Engineering and purchasing have a common portal.
- We can create sales orders from quotations instead of re-entering them (this did require some bolt-on software). Less redundant work with fewer entry errors.
- Accounting can provide reports based on specific criteria stored in NAV. We can pull better and more detailed intelligence.
- It doesn't work out of the box. It requires consultants and experts to make it work. This makes it far more expensive to get up and running and maintain than originally anticipated.
- Additional software purchases are needed for full functionality. For example, it doesn't offer a product configurator which was an expensive purchase that needed to be made separately.
- It is difficult to get data into NAV from old systems. Now, for sales data prior to the implementation of NAV, we have to go back into the legacy system.
- Better visibility of ROI throughout each period. Orders entered, shipped, and backlogs are very visible to authorized users upon login.
- Purchasing and inventory turns have been better realized. Out of stock parts reduced.
- A future customer portal will enhance the customer experience by pulling NAC data into a web-based UI. However, the portal is a separate expense.
- Time savings realized by being able to generate views or reports versus asking IT or accounting to pull a custom report.
There was a third party that collected company ERP requirements from people representing all functional areas to narrow down the field of ERP offerings. The top two options presented were Epicor and NAV. Company management and IT preferred that the ERP system be hosted on a server on site versus a cloud-based deployment. Production and purchasing needs were better met by NAV. From a sales and marketing perspective, NAV offered seamless integrations with Microsoft Dynamics CRM and SharePoint.