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Many features to make IT life easier
April 30, 2021

Many features to make IT life easier

Amy Howard | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Microsoft System Center

Microsoft System Center is used by the IT department. We are using it to image PCs, initial software application installations, patching/updating existing applications, remote connection to PCs, software inventory, hardware inventory, and reporting.

We have found since using Microsoft System Center, providing customer support has been very quick and helpful, especially during the pandemic when the majority of the staff have been working from home. Patching has also been a tremendous savings of time and effort since deploying software patches via Microsoft System Center.
  • Remote PC connection
  • Software installation
  • Imaging PCs
  • Reporting could be improved (offering more canned reports)
  • Easier patching/patching automation (ability to connect to the vendor's site to create the patching in an automated fashion)
  • PC imaging
  • Remotely connecting to PCs
  • Software installation
  • Software installation is efficient and uses less of IT staff's time
  • Remotely connecting to PCs is very efficient to provide IT support
  • Imaging PCs provides a fast turnaround so little downtime for setting up new PCs
Microsoft System Center has more options. Microsoft System Center has the ability to image PCs as well as remotely connect to PCs, and software installation and patching where Symantec Ghost Solution Suite didn't handle all of these options as well. We haven't looked at many other software solutions in a while.

Do you think Microsoft System Center delivers good value for the price?

Yes

Are you happy with Microsoft System Center's feature set?

Yes

Did Microsoft System Center live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Microsoft System Center go as expected?

Yes

Would you buy Microsoft System Center again?

Yes

Imaging PCs is fast and rather easy. The turnaround time in providing a newly imaged PC is amazing. We also like the ability to copy the users' personalizations, documents, bookmarks, etc. using USMT to transfer to their new PC.

Reporting could be better. More canned reports would be nice along with more attractive reports with charts to share with management.

It would be nice if patching were more automated. The ability to retrieve patches from the vendor or a central repository would be great rather than manually retrieving the patches and creating the applications/packages to push out to the PCs in the organization.