Microsoft Teams Review
Melissa Rances, PMP | TrustRadius Reviewer
January 17, 2020

Microsoft Teams Review

Score 5 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Microsoft Teams

Microsoft Teams is being used within my internal team to communicate and collaborate on multiple projects. We use it to share files and store and update live documents through SharePoint. We use it across the whole organization to collaborate with other teams in different locations in our company. We also use Microsoft Teams to communicate with our customers who are outside of our organization so that we can be in constant communication with them as we work on their projects on a daily basis. It gives them instant access to us instead of writing a lengthy email and allows them to see if we are currently in a meeting or not since Microsoft Teams can sync with our calendars.
  • Collaboration with others inside and outside your organization
  • Ability to access Microsoft Teams on any mobile device
  • Limitations to what and how apps can be added to your team when you add a tab; for example, you cannot add an existing project from Planner to your team. You have to create the project from Planner once you add it as a tab in Teams
  • I just created a team from scratch and for some reason, it keeps disappearing from my dashboard.
  • Microsoft Teams integrates well with the Microsoft Office tools we already use in our organization
  • Microsoft Teams allows us to take our customer engagement to another level outside of just phone calls and face to face meetings
Microsoft Teams houses Skype for Business, OneDrive and MS SharePoint all under one platform. It makes it convenient to use all three pieces of software under one app, plus access many more. However, as far as project management, Microsoft Teams, does not compare to Asana as far as how much more dynamic and functional Asana is. Microsoft Teams is very limited when it comes to project tracking and planning.
I have not reached out to the customer support group for Microsoft Teams. The platform seems pretty intuitive and simple enough to use despite its limitations and lack of functionality. There are only so many places you can click in and out of, which makes the software pretty cut and dried, with not much need to reach out to customer support.

Do you think Microsoft Teams delivers good value for the price?

Not sure

Are you happy with Microsoft Teams's feature set?

No

Did Microsoft Teams live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Microsoft Teams go as expected?

I wasn't involved with the implementation phase

Would you buy Microsoft Teams again?

No

Microsoft Teams is well suited for projects that need a lot of collaboration between stakeholders that are in multiple locations and need to be in constant communication with each other. It is great for file sharing as well. It is less appropriate, though, as a project management tool as it does not possess the dynamic functionality that other project management tools, such as Asana or Jira, have.

Microsoft Teams Feature Ratings

Task Management
3
Gantt Charts
2
Scheduling
1
Workflow Automation
1
Mobile Access
5
Search
2
Visual planning tools
1
Chat
7
Notifications
7
Discussions
8
Surveys
Not Rated
Internal knowledgebase
Not Rated
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
Not Rated
Integrates with Outlook
8
Versioning
6
Video files
5
Audio files
5
Document collaboration
4
Access control
4
Advanced security features
4
Integrates with Google Drive
4
Device sync
3