Item: Microsoft Teams
Rating: 8
Author: Verified User

Overall Satisfaction with Microsoft Teams

Use Cases and Deployment Scope

Teams is essentially used across the whole organization, although some departments choose not to use it. We use Teams for quick, urgent chats, to make video calls, and as a message board to bounce questions off a targeted group of colleagues. One great feature of a product like Teams is being able to chat with a colleague while in a separate meeting, when a phone call is impossible and email is cumbersome.

Pros and Cons

Pros

Team automatically integrated with my laptop camera and audio, so video meetings took no setup.
Teams integrates nicely with Microsoft Outlook. For instance, you can create a Team Meeting in Outlook instead of an in-person meeting.
Team automatically integrated with my laptop camera and audio, so video meetings took no setup.

Cons

I cannot figure out how to get incoming chat messages to pop up on my screen. I have reviewed it in Settings, but there does not appear to be such an option. I have to keep an eye on my taskbar for new messages, which is not ideal.
Sometimes my status in Teams (available, busy, etc.) does not automatically flow from my Outlook calendar as desired.
I think Teams should make the Chat feature more prominent in its menu. When I receive a chat message, it takes more clicks than it should to open the appropriate conversation and read it.

Return on Investment

Now that our entire office has begun working remotely, chatting and meeting via Teams is vital to our daily workflow.
The Teams feature has allowed us to move away from listservs and share knowledge more easily with a select group of colleagues who share a specific skill or interest.
Screen sharing via Teams makes troubleshooting between colleagues much easier.

Support Rating

I have not utilized customer support for Teams, so I rated it similarly to how I rated Teams overall as a product.

Key Insights

Do you think Microsoft Teams delivers good value for the price?

Not sure

Are you happy with Microsoft Teams's feature set?

Yes

Did Microsoft Teams live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Microsoft Teams go as expected?

I wasn't involved with the implementation phase

Would you buy Microsoft Teams again?

Yes

Other Software Used

PeopleSoft Campus Solutions, Tableau Server, IBM Cognos

Likelihood to Recommend

Teams is great for organizations who value quick and easy communications between teammates who are not physically close to one another. It is also well suited for video and or audio meetings where one or more individuals are working remotely. Teams is less appropriate for organization that do not use Microsoft Outlook for email, because integration between these two tools is a advantageous.

Microsoft Teams Feature Ratings

Comments

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Great product for quick and easy communication, with a few minor issues.