A good communication tool with a poor UX, too many features and bad notifications
November 17, 2020

A good communication tool with a poor UX, too many features and bad notifications

Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Microsoft Teams

Microsoft Teams is used mostly by every department in the organization for communicating within the company (voice chat, video chat and text chat). On that aspect we can say it kind of meets the expectations and address the problems of staying in touch given the COVID-19 situation.
  • Good audio quality.
  • Good video quality.
  • Possibility to share your entire screen or one specific app.
  • Better UX/UI.
  • Improve Bluetooth connection stability.
  • More responsive.
  • Reduce the number of clicks to do actions.
  • Reduce the number of notifications.
  • Give more flexibility to users.
  • Get rid of documentation tabs, or make good text formatting options.
  • POSITIVE: We can communicate with each other without having to be at the same place, so we save on plane tickets sometimes.
  • POSITIVE: Meetings can be recorded, so people who missed it can view it at a later time.
  • BAD: People chat more instead of speaking and quality of communications decreases.
  • BAD: Teams documentation is badly formatted, hard to find and hard to edit which results in loss of time.
  • BAD: Teams often has issues, so we often have to wait for people to solve the issues before we can hold the meeting which results in loss of time.
Personally I'm not a fan of applications that try to do everything. I prefer software that are dedicated to one topic, for instance Adobe PhotoShop is a vast and complex solution for editing images.

I think Teams offers comparable quality in terms of audio, video and text chat to software like Skype or Zoom. However, when compared to Jira for planning and Confluence for documentation, Teams doesn't even compete.
Using Teams is time consuming. Every action requires multiple clicks, notifications are always covering my screen and the interface is poorly designed so the usability is the main area where Teams could improve.
I couldn’t say. IT controls that aspect, so I have no idea. I guess it offers the same support as any other Microsoft product.

Do you think Microsoft Teams delivers good value for the price?

No

Are you happy with Microsoft Teams's feature set?

No

Did Microsoft Teams live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Microsoft Teams go as expected?

I wasn't involved with the implementation phase

Would you buy Microsoft Teams again?

No

Microsoft Teams is well suited [to] voice chat and video chat. It helps large team of people stay in touch.

However, all the other stuff Teams is trying to achieve (documentation, planning board, etc.) are poorly developed. On top of that the fact that I always need to go from one channel to another makes me lose precious time. All that is offered through a bad UI/UX experience.

I think Teams should only focus on communication, where it does a good job, and remove all the other features that are better handled with dedicated software like Confluence for documentation and Jira for planning and managing task or Things by Cultured Code for a more simple solution.

Microsoft Teams Feature Ratings

Task Management
3
Gantt Charts
2
Scheduling
3
Workflow Automation
1
Mobile Access
7
Search
4
Visual planning tools
3
Chat
6
Notifications
1
Discussions
5
Surveys
Not Rated
Internal knowledgebase
3
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
Not Rated
Integrates with Outlook
6
Versioning
Not Rated
Video files
7
Audio files
7
Document collaboration
4
Access control
Not Rated
Advanced security features
Not Rated
Integrates with Google Drive
Not Rated
Device sync
Not Rated