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MindTouch is powerful and easy to use knowledge tool
Updated June 17, 2016

MindTouch is powerful and easy to use knowledge tool

Micah Jones | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

MindTouch Responsive

Overall Satisfaction with MindTouch

We use MindTouch to create and distribute
information and support to our customers and our employees. Our training
department and myself primarily create content. Our marketing department,
training and support departments all help with distribution. Support and
training are the business issues that MindTouch addresses.
  • Their support is very good. They are knowledgeable and helpful.
  • The layout and look of the site is nice but the power of its customization is amazing.
  • The intuitive nature of the product is also a strong point.
  • Improvements in user management. For example, default group membership for new users would be very useful. Also being able to do more to users in a grid view would be nice.
  • While customizations are possible and the sky seems to be the limit, I feel some things should be easier to customize via options rather than needing to code. For example, it would be nice if I could just turn off the menu strip in F1 windows.
  • More analytics are reporting would be good, especially on the content management side.
  • We're still a little early into it to judge these things.
  • ScreenSteps
Mindtouch has tighter Salesforce integration than ScreenSteps.
For an open help resource I think it can't be beat. It's a bit weaker when having to keep your resources protected.

Using MindTouch

34 - Training, Support, Development, Sales, Corporate, HR, Accounting
4 - The most important would be a strong IT background. Secondarily, a CSS and HTML developer.
  • Support
  • Training
  • Product Documentation
  • Service Documentation
  • Hosting our video library (in Conjunction with Wistia).
  • Perhaps a stronger on-boarding process.
I expect to stay on it unless service degrades or business reasons force us to move on.

Using MindTouch

It takes some learning. Once you've learned it it's easy to use.
ProsCons
Like to use
Relatively simple
Easy to use
Well integrated
Consistent
Convenient
Feel confident using
Lots to learn
  • Document editing
  • Image loading
  • Embedding Wistia videos is a bit awkward for non techies.
  • Customization is easy IF you are a web developer.
Yes, but I don't use it - Seems nice but I don't use it.