MindTouch Lets Technical Writers Be Writers Again

MindTouch is used to house our customer-facing enterprise product documentation. As a software company, this documentation is aimed at several personas, including business analysts, data scientists, IT administrators, and developers. The documentation team which is part of the engineering organization is responsible for all content creation. IT assists in the administration of the site to ensure quality and security. The engineering organization is responsible for distribution, but we do work lightly with marketing and product management to deliver consistent messaging across all our public-facing sites. While customers are our intended audience, our primary and secondary audiences will include all internal employees such as sales engineering, sales, marketing, enterprise architects, trainers, and engineers -- the latter provide peer review feedback on the technical accuracy of the articles. MindTouch allows us to create a single site which can be used by internal and eternal customers alike. We can use the Groups features to allow broad access to "draft" documentation prior to public distribution. We are able to make real-time updates to the documentation. We are able to continue work on the documentation long after code freeze on our products. We are also able to use APIs to import developer documentation into MindTouch without copying and pasting. Overall, it's an efficient time-saver with a decent search engine -- two of our primary business needs when we purchased MindTouch.