MindTouch gives our customers easy access to documentation that is always current!
Updated July 31, 2017
MindTouch gives our customers easy access to documentation that is always current!
Score 9 out of 10
Vetted Review
Verified User
Software Version
MindTouch Responsive
Overall Satisfaction with MindTouch
We use MindTouch for all product documentation. Myself and a colleague are Project Managers responsible for implementing MIndTouch. Our software engineers, and QA teams create content, our Marketing Department manages "look and feel", and our Product Owners approve and publish content. The Software Fulfillment team creates access to content. We needed a solution that allows us to dynamically change content as our products mature. Our industry is changing rapidly and MindTouch allows us to be nimble and stay ahead of those changes.
- MIndTouch allows us to dynamically change content as our products mature. In a fast moving industry customers want access to the latest content instantly. With MindTouch updating content is easy.
- Site management and security easily fits into our corporate infrastructure. The learning curve for managing the site was practically non-existent.
- The MindTouch support team is amazing!
- Creating consistent content is more difficult than it should be. As far as I can tell there is no way to enforce templates or styles.
- We are still in the beginning phase of implementation so it is too soon to really see those impacts.
- PDF
MindTouch makes finding specific content easy and efficient.
Using MindTouch
MindTouch Implementation
MindTouch Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Yes - To assure we get help when we need it plus a belief that good support organizations require well trained employees which is expensive.
When our site was going live and publishing the associated DNS changes, the MindTouch support tech literally stayed on the phone until we were comfortable everything was working correctly. He wasn't rushed to take the next call and really wanted us to be successful.
Using MindTouch
| Pros | Cons |
|---|---|
Like to use Relatively simple Well integrated Consistent Convenient Familiar | Feel nervous using |
- For presenting detailed, targeted documentation to end users there is nothing better than MindTouch.
- If your content is proprietary, confidential, or otherwise not public there may be better choices than MindTouch.