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Our Little Corner
October 18, 2017

Our Little Corner

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Other

Overall Satisfaction with MindTouch

I feel it's favorable, solid and reliable.
I have had great success in getting answers or responses. I've even sent their support emails meant for another support stream and they were willing to try to help despite it not being their product. Good people!
It's being used as the backbone of our Intranet across the company. This allows us to have general as well as technical information from / for all departments in a quickly accessible (and secure) site. As our use of other software tools grow and our company expands, we are looking to leverage additional information and useful resource links for all employees.
  • Notifications of updates / changes that may impact service or performance
  • Easy to access support and receive assistance or answers
  • Knowledgeable staff
  • We find the whitelisting process to be unnecessarily slow.
  • Prior to adopting MindTouch for our needs, we had no single point of reference for employees to publish or go to for information outside the departments. As an example, if you had wanted some documents from HR you would have to contact HR personnel. If you had wanted to request hardware from I.T., you had to get forms from I.T.
We haven't used it outside of an informational intranet. In a review of modifying the site to be more of a social intranet, we found that the product seemed to be lacking. We believe a 7/10 represents a solid and reliable score and as the product continues to expand, we look forward to enjoying it even more.