Mirakl Marketplace Platform (with SAP Commerce)
July 27, 2021

Mirakl Marketplace Platform (with SAP Commerce)

Taner Bayram | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Mirakl Marketplace Platform

I saw a review that was evaluating Mirakl vs. SAP Commerce. To my surprise, folks were actually comparing the two. It is comparing apples to oranges truly. SAP Commerce is a commerce engine with core commerce functionalities like UI, cart, checkout, quoting, PSP integration, etc. while Mirakl is simply a MIDDLEWARE to transform a commerce platform into a 3PL/Marketplace model. Mirakl is NOT a commerce platform. It is a platform that allows sellers to manage their products, offers, and then their orders (when these are placed by the customer and accepted by the seller). SAP Commerce is a beast. Mirakl merely extends it with a few additional 3PL features. Their SAP Commerce extension is pretty slick!

  • Taxonomy and Product Synchronization
  • Seller Synchronization
  • Order split and Synchronization
  • Customer Service Features - incidents, seller evaluations, order messaging, order reception, etc.
  • Their management to start with (not kidding!)
  • Cost of Mirakl can be dramatic

Do you think Mirakl Marketplace Platform delivers good value for the price?

Not sure

Are you happy with Mirakl Marketplace Platform's feature set?

Yes

Did Mirakl Marketplace Platform live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Mirakl Marketplace Platform go as expected?

Yes

Would you buy Mirakl Marketplace Platform again?

No

It is scalable, if the cost is not an issue it is a good solution.