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Sharing experience with Miro as a consultant
November 11, 2021

Sharing experience with Miro as a consultant

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Miro

We are using Miro in a few key areas:
1) To research clients' business processes through the collaborative work of multiple users.
2) To brainstorm to-be designs of the client processes.
3) To facilitate remote workshops with multiple users.
4) To do a deep dive into particular processes using our discovery framework (typically I did these sessions onsite, but due to the pandemic adopted the framework for remote collaboration through Miro).
  • Collaboration across multiple users.
  • Flexibility of tools inside Miro.
  • Ease of use.
  • Reliability - haven't seen any problems with multiple users connecting and working in it.
  • Performance issues - it is incredibly resource hungry.
  • There are no restrictions on the amount of content you can put and it created big problems with Miro boards that are huge and loading too slow.
  • Audio/Video collaboration through Miro is not very reliable and efficient.
  • Reduced need to travel for remote work.
  • Increased efficiency of our collaboration.
  • Allow to create reusable assets for future projects.
Every project is different and so every implementation of Miro is different. As the key insight, I suggest that simplicity is better. In order to sustain simplicity, it is important to establish some ground rules for Miro, i.e. number of artifacts per page, types of media objects used, solid structure of the content in Miro.
We didn't really use integration with Miro. We had thought of integrating it with Jira, but in the end, didn't see that much value in it. Each tool has its own area of expertise and I prefer to track things in the appropriate tool, which is Jira for tasks and Confluence for requirements. Therefore Miro is used for initial design and brainstorming and therefore no integration was needed.
It improved our collaboration capabilities tremendously. Work that I've been doing before onsite with a lot of travel now can be done online. Our quality of retrospectives improved including the use of new ideas, better participation from the team members, etc.

Do you think Miro delivers good value for the price?

Yes

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

Yes

Did implementation of Miro go as expected?

Yes

Would you buy Miro again?

Yes

Well suited for brainstorming, remote collaboration, following particular discovery frameworks that are supported by Miro. Especially well work with very big groups of people.

Less appropriate scenarios are using Miro to store technical requirements or any content that needs version control. I saw some examples where Miro used to track Kanban boards and track progress and I don't think it is the right tool to the job due to lack of change management support and logs.