UX Designer from consulting firm in Brasil, working with banking services
February 10, 2022

UX Designer from consulting firm in Brasil, working with banking services

Ana Carolina Moura | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Miro

As a Product Designer/ UX Consultant, I mainly use Miro for two purposes: (1) To structure my design process, applying design frameworks and adapting them to the context of the project; (2) To run design workshops with the stakeholders of the project. We work for different clients, therefore the businesses problems vary a lot according to the project. Currently, my challenge is to create digital experiences, enabling clients to access banking services through channels like internet banking or mobile App. The business goal related to the project is mostly cost reduction with customer service operations.

Pros

  • Helps me to document the design process. It's as if I have an infinite board that never needs to be erased!
  • The UI is easy to learn. Every time I have guests who have 0 experience with Miro, all I have to do is to teach them how to copy and paste post-its.
  • The homepage gives me visibility of other projects and what other people in the organization are working on.
  • The wireframe library is very useful to give life to ideas very quickly.
  • Some templates available are very useful, like LDJ workshop from AJ&Smart.

Cons

  • Grouping elements: when you try to group elements that already contain a group, all the smaller groups get lost. This is very annoying for people who like to organize layers.
  • The information inside the post-it could have a better hierarchy. I like the way FigJam has organized post-its.
  • Sticky notes are hard to find now. I think they should always be accessed through the left toolbar.
  • VERY IMPORTANT: We should be able to ask for access permissions for specific stakeholders of the project. Today we have to share a public link, which is a problem for clients with strict confidentiality policies.
  • I don't have numbers but I am sure it contributed to reducing significant time wasted in documenting the results of every remote workshop we run.
  • Being able to visit boards of other members of my team makes knowledge more accessible to everyone.
For me, it was very natural and very easy to use, in a way I could never imagine working without it ever again. As said before, I have had some difficulties related to enabling access to stakeholders who were not members of the team.
Because the UI is easy to learn and every time I have non-experienced guests I don't observe significant difficulties in order to start using the tool and participating in activities.
My organization has collaborators working from all parts of the country (Brasil) and I believe Miro was a very important tool to make that happen. The tool was already implemented when I joined the company and today I feel the use is very natural and part of our daily routine.

Do you think Miro delivers good value for the price?

Yes

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Miro go as expected?

I wasn't involved with the implementation phase

Would you buy Miro again?

Yes

  • MURAL (formerly Mural.ly) and FigJam
I think all three options are very similar. As said before, I was not involved with the purchase process. As for FigJam, I think it was not fully adopted because it was limited to design people who had the software license.
As said before, Miro is very good for documenting the design process in a design project, as well as running remote workshops with clients. Although it has some interesting Wireframing tools, Miro is not so good for rapid prototyping. Once the design starts getting more complex, the tool is very limited for grouping and organizing elements, therefore the work gets messy and is not scalable. Nevertheless, I am fully aware that Miro was not designed for this purpose.

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