Miro provides for easy collaboration and accelerates creation of decision trees.
February 23, 2022

Miro provides for easy collaboration and accelerates creation of decision trees.

Adam Peter | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Miro

I use Miro for a number of purposes. Primarily I use it to plan interactions with customers. This comprises workflows for planning interaction types and decision trees for the types of interactions we have. I also use it to plan for support escalations and decision trees there as well. Another way Miro is used is to lay out simple configurations for our beta announcements and workflows. Our company also gathers quite a bit of customer feedback during meetings so we group meeting topics and use a miro board for each meeting to capture notes and ideas from customers.
  • I like frames and being able to group a large number of items together into one larger heading or group.
  • Adding additional temporary users to collaborate in real-time works very well. I especially like the quick timer!
  • The ability to lock down items so guest users do not accidentally move them around is nice.
  • I still find myself spending a lot of time managing locked and unlocked items. I don't know how it could be more intuitive, but it can slow me down for sure.
  • Scale is sometimes difficult. I wrestle with proportions at time.
  • Miro has accelerated the direct feedback we have from our customers when we have feedback sessions. It allows for them to provide feedback in their own words.
  • Being able to layout flow diagrams and decision trees reduces the creation time of our support processes and other workflows.
Miro was very easy to implement. It was very helpful to take advantage of the different projects and boards for better organization. Being able to set permission by the team for editing but also invite customers to view has been easy to configure. The site layout makes the discovery of new features easy as well.
Very easy to add users, create projects, and set permissions. Adding customers as guest viewers/editors was done easily and in real-time during meetings. Being able to starboards also makes for easy navigation. The Miro feed is also useful to see what others have been up to and allows you to respond easily to comments you have been tagged in.
I have not used the whiteboard feature directly other than to get everyone in a project to collaborate.

Do you think Miro delivers good value for the price?

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  • MURAL (formerly Mural.ly)
While functionally similar at the granular level, Miro has been really great with organizing overall projects and users.
I love Miro for brainstorming and customer feedback. It also works well for laying out decision trees. It's very easy to create content and move it around and then lock it so that the important things cannot be accidentally moved. It can be more challenging when you get larger groups of people involved.