I'd quit my day job to work for Miro! (Just kidding, but you get the gist.)
Updated December 12, 2024

I'd quit my day job to work for Miro! (Just kidding, but you get the gist.)

Cathline Marshall | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Miro

I use it for brainstorming, workshops, usability testing (gathering data), competitive analysis, journey mapping, and general planning.

Pros

  • The tools it offers cover everything I need - emojis? Yes!
  • The infinite artboard and use of frames are fabulous
  • The integration of apps (like Google drive and Jira) is SO helpful
  • The ability to align, group, and arrange like I would in a graphic editing program like Sketch makes it very intuitive
  • Being able to zoom in and out without having to click a tool speeds things up
  • Being able to bulk load stickies! Who thought of that? SO helpful!
  • The templates available plus the Miroverse means I can find everything I need
  • I LOVE that I can add an image as a cover. Seems like I am the only one in the company that knows this, so I have the prettiest boards! : )

Cons

  • When I lock an object, I cannot just click and hold the cursor on the object - instead I have to hold it on the lock icon which is not intuitive and I had to learn
  • When closing a "card" after reading, the X to close is OUTSIDE the card and takes time to find
  • I love the Mind Maps, but wish there were "floating topics" to add to an entry
  • When stickies out in a table, I cannot click the round button available outside the table to straighten and organize them
  • Definitely improved my productivity
  • Increased ability to store and share ideas
  • Increased involvement amongst team since going remote
No. Sometimes it hiccups, but refreshing the page cures it!
So so easy to use. If you want to get the MOST out of using it, there is a shallow learning curve. I recommend watching all the support videos. They have done a brilliant job of onboarding. I use it for work and have a private account that I use for my daily life – like planning a marriage!
Increased involvement. Makes it so so easy.
  • MURAL (formerly Mural.ly)
Oh, Mural is such a POOR wannabe. I used it at my former job, and it wasn't perfect. I would often use my private Miro account to do things, save and export the images and add them to Mural. Their tools are poor and don't begin to compare to Miro's, as is the integration of other apps. I hated it!

Do you think Miro delivers good value for the price?

Yes

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

Yes

Did implementation of Miro go as expected?

Yes

Would you buy Miro again?

Yes

Brilliant for remote workshops, creating and presenting slides, journey mapping, mind mapping (brainstorming), adding documents and drops from Google drive or PowerPoint (AND you can click to forward the slides in the presentation suitable from Miro AND can update them if there are changes made in Google Drive for example). I use it for EVERYTHING. I can't think of a time I wouldn't.

Using Miro

  • Workshops
  • Journey mapping
  • Flow chart
  • Not sure it's innovative but Miro is a lifesaver to track notes when doing user interviews.
  • Not sure. Love Miro for mapping everything!
I absolutely love all the features Miro offers! From seamless sharing and adding tables to the impressive range of templates, it has everything. The ability to zoom in and out, insert emojis and images, align elements perfectly, and customize fonts and sizes makes it incredibly versatile. And that’s just the beginning!

Evaluating Miro and Competitors

  • Scalability
  • Ease of Use
I would try the other products just to realize how great Miro is.

Miro Implementation

  • Don't know
  • Not sure
5 - Design and research
3 - Research and design as well as facilitator

Miro Support

Never contacted support
ProsCons
Quick Resolution
Knowledgeable team
Kept well informed
Immediate help available
Support cares about my success
Poor followup
Problems left unsolved
Escalation required
Need to explain problems multiple times
No budget
Never contacted

Using Miro

SOOOO intuitive
ProsCons
Like to use
Easy to use
Well integrated
Quick to learn
Feel confident using
Unnecessarily complex
Requires technical support
Inconsistent
Cumbersome
Lots to learn
  • adding frames
  • aligning objects
  • exporting images or boards
  • using templates
  • adding shapes
  • tables

Comments

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