Pleased with the product, no issues. Would recommend. Easy to implement super quickly.
August 05, 2022

Pleased with the product, no issues. Would recommend. Easy to implement super quickly.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Miro

We jumped into Miro at the onset of Pandemic when it became clear we would not be meeting in person to use whiteboards; it was instantly vital to be able to replace the in-office experience with virtual tools, and Miro fit the bill in functionality and cost. We mostly used Miro to support our project management crew, but we did eventually have some other teams join who lost the in-person benefit of whiteboarding in the office. Our primary use case was in supporting Agile (SAFe) ceremonies, but then also expanded to some group brainstorming and training sessions.
  • Supports large teams.
  • Fairly intuitive.
  • Short learning curve.
  • Visually interesting.
  • Moving the mouse/scrolling was very different from other apps used all day, so it was difficult to learn and even harder to remember to switch now to navigate with a mouse.
  • Foreign ownership presented some security concerns about the safety of intellectual property, so we had to be very vigilant in not plugging our IP into the app. Political turns of events eventually led to our departure from the product; IP concerns/protections could have potentially been better handled in the contract from the beginning.
  • Procurement process at a large organization like mine is slow, and we seemed to always be talking about purchases, renewals, etc. with the mindset of "it has to be signed by this date or the offer expires." It was incredibly difficult to get executive approval on invoices with the used-car approach to pricing.
  • We were better able to keep track of project artifacts instead of worrying about the board being accidentally erased before its time had come.
  • Inviting occasional users was beneficial when we needed some additional business input, but the labor and cost of making sure those occasional users didn't convert into (unnecessary) full licenses was burdensome.
I don't recall very much of anything about it because it was so simple; after procurement it really just took off.
Having a virtual whiteboard space was literally the only way we were able to have a seamless transition during the pandemic; I can't imagine what would have happened to our timelines if we didn't have a way to collaborate right away when everyone was sent home without much notice.

Do you think Miro delivers good value for the price?

Yes

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

Yes

Did implementation of Miro go as expected?

Yes

Would you buy Miro again?

Yes

These are virtually the same products; Lucid's navigation tools are a bit easier to use and new users are thus able to jump in faster. Other features and functionality aside, I don't see Miro at a disadvantage compared to competitors, but I also don't see anything that sets Miro apart from those competitors as well.
Miro is absolutely well-suited for any project planning team in need of a virtual whiteboard and/or process mapping tool. We were able to scale the use of Miro for projects and maps large and small, and the product was simple enough to use that we didn't need to devote a large amount of resources for training.