Item: Miro
Rating: 10
Author: Verified User

Overall Satisfaction with Miro

Use Cases and Deployment Scope

We use Miro to design digital products. Miro boards help us a lot to facilitate collaboration between team members : UI/UX designers, developers, QA engineers, data engineers, product owners and project managers in order to accelerate, innovate and create great user experiences.

Pros and Cons

Pros

User-friendly
Diversity of templates & frameworks
Reliable real-time whiteboards to make illustration, brainstorming & training
Single source of trust that centralizes all documentations of a project in one place

Cons

The capacity to easily integrate with other products, especially Office 365 : Word, PowerPoint, Outlook, Excel, etc. (e.g., a copy/paste to Outlook to quickly share a diagram would be really helpful).
I cannot upload an image in preview mode when other team members working on the same board.

Return on Investment

By using real-time shared Miro boards, it helps us to reduce project completion time
Miro helps us to improve productivity, efficiency and especially the product quality

Implementation Rating

Simple, easy to use, full of useful features

Ease of Integration

Good for every new user. The onboarding features are good also.

Collaboration

We also use Miro as a whiteboard for virtual meetings.

Key Insights

Do you think Miro delivers good value for the price?

Yes

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

Yes

Did implementation of Miro go as expected?

Yes

Would you buy Miro again?

Yes

Other Software Used

Jira Software, Atlassian Confluence, GitHub, Microsoft 365

Likelihood to Recommend

Excellent collaborative tool for designing and documenting digital products. I will 100 percent recommend it.

Using Miro

Business Processes Supported

Brainstorming ideas
Design thinking
Documenting
Learning boards

Innovative Uses

Make collaborations between business and developers

Future Planned Uses

Miro can replace Word and PowerPoint for documenting, modeling and making presentations.

Likelihood to Renew

I think Miro is a tool with a big potential to replace old and traditional ways of thinking, working and collaborating. I would like Miro to rapidly grow in the future to gain its place more and more in big organizations. The tool deserves it!

Evaluating Miro and Competitors

Products Replaced

Yes - Miro could potentially replace many documenting, modeling and presentation tools. In our company, Miro is used as a whiteboard for brainstorming and designing products at the beginning of the projects.

Key Differentiators

Product Features
Product Usability

We were looking for a tool that helps us to work and collaborate easily in an agile environment. "Agile" was a so a big criteria for us to choose Miro.

Evaluation Lessons Learned

No regret with our choice. Miro responds exactly to our expectations.

Miro Implementation

Implementation Details / Implementation Partner

Don't know

Change Management Lessons

Change management was a big part of the implementation and was well-handled - At the foundation of the company, we started to integrate Miro early and Miro has quickly become a mandatory tool for every project (after 2 years).

Implementation Issues

The roadmap of Miro was not really clear

Users and Roles

300 - Leadership team, Project Manager, Product Owner

Support Headcount Required

3 - They have Miro company admin access rights.

Miro Support

Support Rating

I never have to contact the support team, as their documentation was very helpful and we also have the help of the Miro Community Forum. We can also easily find solutions on the internet, as Miro is widely used now (I think).

Miro Customer Support Pros and Cons

Pros	Cons
Immediate help available Support cares about my success	None

Premium Support

Don't really have the information about our support level.

Bug Resolution

Exceptional Examples of Miro Support

For sure. It would be absolutely great.

Using Miro

Usability

Miro is actually providing dynamic, clear and reliable real-time boards. We always prefer working and collaborating on it as we feel it a trustworthy and easy-to-use collaborative platform with zero frustration. The tool helps us also in daily team communication.

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	None