Miro is my hero.
November 25, 2022

Miro is my hero.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Miro

I use Miro for internal projects and external projects. A few examples of how Miro is used internally include:1) Planning for Women In Tech (internal ERG)- creating a timeline for social events, using sticky notes to map our responsibilities, leading an internal retro (start, stop, continue) with WiT2) Gathering resources for XD (Experience Design) team - creating a Customer Strategy playbook with resources, etc.3) Running internal team retro periodically throughout a project 4) Process mapping through swimlanesAn example of how Miro is used externally:1) On an XD project, creating empathy maps and user personas, affinity maps, and wireframesBusiness problems the product addresses: It takes time and brain space to create templates over and over. Miro often solves the need for creating templates (or at least provides a baseline to start creating new content). It's an easy-to-use tool that mimics the physical way of work (using sticky notes and whiteboarding) - so it can be used by multiple generations. Scope of use case: The scope of Miro's use is huge. Even within a Consulting firm, Miro can be used in hundreds of different ways.

Pros

  • Real-time collaboration. I've worked with 5-30+ people in the same Miro board at once, and everyone is able to see what others are doing, follow along, etc.
  • Aesthetically pleasing pre-existing templates. Miro has hundreds of templates that make it easy to get started creating content, whether that's an internal retrospective, a process map, etc.
  • User-friendly/easy to use. I personally found Miro to be one of the simplest tools to pick up quickly. I didn't need to watch videos or attend training sessions - I just experimented and played around with the tool until I got a picture of how it worked.

Cons

  • Screensharing and trying to play music for everyone to hear is confusing to the point where I usually give up and go without Miro (the use case for this is during a retro where you want people to input their thoughts but don't want there to be silence on a call for 5+ minutes). I'm not sure whether this is an issue with Miro or with Teams/Zoom, but the integration and being able to play the music that everyone can hear could certainly be smoother.
  • I feel like the arrows can be a little touchy - I often end up accidentally creating an arrow from one sticky without meaning to.
  • I'd like to be able to create custom colors for sticky notes. I can create squares or rectangles with custom colors, but it would be nice to have a bit more variety with sticky notes as well.
  • Sharing and permission levels aren't always clear (not sure if this is just an issue with my company?). I'll share with team members and multiple times have had to go back in to grant someone access who I already shared the board with.
  • Improved collaboration within team.
  • By doing retrospectives, team is able to correct mistakes and move forward faster.
  • Async work allows for reduced project completion time.
I was not involved with the implementation of Miro at my company.
I have not integrated Miro with any other products.
I have been at my organization for 10 months and have worked remotely (from home) for about 95% of the past 10 months. Miro has allowed me to work with coworkers in other locations (some who live in the same metropolitan area and also work from home; some in other cities and states). We can collaborate on content in real-time and also work on things asynchronously.

Do you think Miro delivers good value for the price?

Not sure

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Miro go as expected?

I wasn't involved with the implementation phase

Would you buy Miro again?

Yes

I wasn't involved in the process of selecting or implementing Miro. The only other tool with sticky note/whiteboarding functionality that I've used is Microsoft Whiteboard (however, functionality is very limited).
Miro is well-suited for brainstorming and planning sessions, especially those where large groups (5+ people) are collaborating. It's also great for Experience design teams (creating journey maps and user personas). Creating process maps is simple in Miro, too. The only situation where Miro is less appropriate as a consultant is if we're working with a client who doesn't use Miro or has strict security protocols and wants us to use one of their tools.

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